The 10 Commandments of Unified Communications

When SAP recently released its tongue-in-cheek “Mobile 10 Commandments” for the Mobile World Congress, it got us thinking: Maybe all sorts of technology providers should do the same thing. After all, the best way for a business to mess up introducing a new form of technology is to not fully understand it. (Remember when your parents would try to program the VCR? Case in point.)

So, with that in mind, Fonality presents: The 10 Commandments of unified communications.

1. Thou shalt not miss a phone call. Using a VoIP telephone system means missed calls can be a thing of the past. Out of the office? It’s easier than ever to direct incoming calls directly to your cellphone.


2. Thou shalt not shout across the office. Send them an instant message. Don’t freak out everyone else in the office.


3. Thou shalt not travel for business unless you absolutely need to. Using video and audio conferencing tools can drastically cut down on the cost of travel.


4. Remember mobility and keep it productive. People are going to be glued to their mobile devices anyway. Put them to use by extending UC onto your employees’ smartphones and tablets.


5. Honor your co-workers – don’t forget the mute button. Participating in an audio conferencing? For God’s sake, use the mute button liberally. No one wants to hear your dog barking in the middle of a meeting.


6. Thou shalt not use a fax machine. They’re less efficient than getting faxes directly sent to your email account.


7. Thou shalt not fall down the Facebook rabbit hole. Instead, start up an internal social network so employees can get their daily dose of oversharing in a productive way.


8. Thou shalt not use a phone book. UC platforms can include corporate phone books from all over the world. And with click-to-dial functionality, phone books are starting to look downright archaic.


9. Thou shalt not use copper wires. If you still have telephones connected with old-school copper wire, rip it all out. VoIP phones are cheaper, more productive and are packed with efficiency-boosting features.


10. Thou shalt not go it alone. If you listened to none of the last nine commandments, listen to this one. The survival and growth of a tech-savvy business these days depends on constant communication and collaboration. Have an idea for the company? Share it. Have a complaint? Send an IM to the appropriate people sooner than later. UC solutions allow everyone’s voices to be heard.

Your first step toward a more communicative business environment is to get in touch with a good UC provider. For this, look no further than the experts at Fonality.

Source: B2C_Business

The 10 Commandments of Unified Communications